Privacy Policy


Techni Waterjet Pty Ltd ABN 53 053 413 817 (Techni, us, we, our) takes your privacy seriously and is committed to responsible privacy practices.

We seek to comply with relevant laws, including the Privacy Act 1988 (Cth) (Privacy Act) and the EU General Data Protection Regulation (GDPR), to the extent applicable.  This Privacy Policy describes how we collect, use, disclose, store, and handle your personal information.

What is personal information?
In this Privacy Policy, the term ‘personal information’ has the meaning set out in the Privacy Act.  In general terms, personal information is information (whether fact or opinion) about an individual who is identified or reasonably identifiable.
Some types of personal information are designated as ‘sensitive information’, and these are subject to additional protection under the Privacy Act.  For example, these can include information about your health.

What types of personal information do we collect?
The types of personal information that we collect about you will depend on the purpose for which the personal information is collected.
For example, this can include:

  • if you are making an order request on our Site – your full name, billing or shipping address, country, email address, telephone number and order details;
  • if you have contacted us to make a complaint, provide feedback, submit an enquiry, request a call-back or request a product replacement – your full name, email address, telephone number, company and country;
  • in the case of trade credit applicants – information required to assess your credit worthiness, including your credit or business history and any trade referees;
  • in the case of prospective employees or contractors – information contained in your application or résumé, recorded during any interview, or obtained through any pre-employment checks, and government-issued identifiers such as tax file numbers; and
  • in the case of our suppliers and distributors – your name, mailing or street address, email address and telephone number.

We do not collect sensitive information.

How do we collect personal information?
We collect your personal information directly from you, including when you:

  • purchase our products;
  • use or otherwise interact with our website or app;
  • make inquiries about us or our products or otherwise communicate with us by email, by telephone, in person, via a website, app or otherwise; and
  • apply to work with us or are engaged by us as a contractor.

Where it is reasonable and practicable to do so, we will only collect personal information about you from you directly and not from third parties.  In limited circumstances, we may collect personal information about you from publicly available sources (such as the Internet) and from third parties (such as if someone makes a purchase on your behalf, or from your referees provided during the recruitment process if you apply for a job with us).  We may also collect personal information through third parties such as our service providers or through promotional and marketing activities.

We also use Google Analytics and Facebook Pixel to collect technical information and general analytics.

By using our website or app, you are consenting to the use of these technologies in accordance with this Privacy Policy.

Can you choose not to disclose your personal information?
If you contact us to make a general enquiry about us or our business, you do not have to identify yourself or provide any personal information.  Alternatively, you can also notify us that you wish to deal with us using a pseudonym.
However, if we are not able to collect personal information about you or if you use a pseudonym, we may not be able to provide you with the information or assistance you require.  For example, we will not be able to send you information you have requested if you have not provided us with a valid email address or telephone number.

How do we use your personal information?
In general, we use your personal information for purposes connected with our business.

Some of the specific purposes for which we use your personal information are as follows:

  • to provide our products to our customers or to receive goods or services from third parties;
  • to enable the proper operation and functionality of our products;
  • to verify your identity (for example, if you request access to the personal information we hold about you);
  • to consider you for an opportunity to work with Techni Waterjet (whether as an employee or contractor) or other relationships with us;
  • to communicate with you and to address any issues or complaints that we or you may have regarding our relationship;
  • for direct marketing purposes (see the “Direct marketing” section below); and
  • to contact you regarding the above, including via electronic messaging such as SMS and email, by mail, by phone or in any other lawful manner.

We may also use or disclose your personal information for our administrative, marketing (including direct marketing), planning, product or service development, quality control, survey and research purposes and for other purposes to which you have consented, or as otherwise permitted or required by law.

We will only use personal information about you if we have a lawful basis to do so, for example:

  • where you have given us your consent;
  • where processing of your personal information is necessary for the performance of a contract with you;
  • to meet our legal obligations; and
  • to pursue our legitimate business interests.

We may use or disclose your personal information:

  • for the purposes for which we collected it (and related purposes which would be reasonably expected by you);
  • for other purposes to which you have consented; and
  • as otherwise authorised or required by law.

To whom do we disclose personal information?
We may disclose your personal information to third parties in connection with the purposes described above (see the “How do we use your personal information?” section).

This may include disclosing your personal information to the following types of third parties:

  • our related companies;
  • our employees, contractors and third party service providers who assist us in performing our functions and activities e.g. payment systems operators and financial institutions, cloud service providers, data storage providers, shipping companies, telecommunications providers and IT support services providers;
  • organisations authorised by us to conduct promotional, research or marketing activities;
  • any potential third party acquirer of our business or assets, and advisors to that third party;
  • our professional advisers (such as lawyers, accountants or auditors) and insurers;
  • third parties to whom you have authorised us to disclose your information (e.g. referees); and
  • any other person as required or permitted by law.

If we disclose your personal information to third parties we will use reasonable commercial efforts to ensure that such third parties only use your personal information as reasonably required for the purpose of disclosure and in a manner consistent with applicable laws, for example (where commercially practical) by including suitable privacy and confidentiality clauses in our agreement with a third party service provider to which we disclose your personal information.

Direct marketing communications
We will only send you direct marketing communications (either through mail, SMS or email), including offers any news and exclusive offers where you have consented to do so.

You may opt-out of receiving direct marketing communications at any time by contacting us or by using opt-out facilities provided in the direct marketing communications.

Technical Monitoring of Website Access
We use technical monitoring and general analytics of the access to our website for the purpose of gauging visitor traffic, trends and delivering more personalised content to you while you are on our website or app, and to improve our website, app and products.

For clarity, we use third party service providers to provide us with web analytics services, such as Google Analytics.  You can read more about how Google Analytics uses your personal information here.

How do we store personal information?
We store your personal information through electronic record keeping methods in secure databases. We do not combine or link personal information we hold about you with other personal information about you from third party sources.

Does personal information leave Australia?
Your personal information may be transferred overseas or stored overseas for a variety of reasons.    It is not practical for us to list every country where such overseas recipients may be located, however such countries are likely to include those in Europe and Asia, Australia and the United States. If your personal information is sent to a recipient in a country with data protection laws which are at least substantially similar to the Privacy Act and the Australian Privacy Principles, and where there are mechanisms available to you to enforce protection of your personal information under that overseas law, we will not be liable for a breach of the Privacy Act and the Australian Privacy Principles if your personal information is mishandled in that jurisdiction. If your personal information is transferred to a jurisdiction, which does not have data protection laws as comprehensive as Australia’s, we will take commercially reasonable steps to secure a contractual commitment from the recipient to handle your information in accordance with the Privacy Act and the Australian Privacy Principles.

How do we protect your personal information?
We will take reasonable precautions to protect your personal information from misuse, loss, or unauthorised access, modification or disclosure.

We maintain physical security over  electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security, for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems.

However, as the Internet is inherently insecure, we cannot guarantee the security of transmission of personal information you disclose to us online.  Accordingly, you transmit your personal information to us online at your own risk and are encouraged to exercise care in sending personal information via the internet.

Please notify us immediately if you become aware of any breach of security.

How long do we keep your personal information?
Generally, we will retain your personal information only for the period necessary for the purposes for which your personal information was collected (as outlined in this Privacy Policy) unless a longer retention period is required by law or if it is reasonably necessary for us to comply with our legal obligations, resolve a dispute or maintain security.

Your rights

How can you seek to access and correct personal information we hold about you?
You may seek access to personal information that we hold about you by contacting us as described in the “How to contact us” section below.

We will provide access to that information in accordance with applicable legal requirements, subject to certain exemptions which may apply.  We may require that the person requesting access provide suitable identification and where permitted by law we may charge a fee for giving access to your personal information.

If you become aware that any personal information we hold about you is incorrect or if you wish to update your information, please contact us as described in the “How to contact us” section below.

How you can complain about a privacy issue
You may make a privacy complaint in relation to personal information we hold about you by contacting us as described in the “How to contact us” section below.

If you make a privacy complaint, our Privacy Officer or another suitable staff member will investigate the matter and attempt to resolve it as soon as reasonably possible (usually within 30 days of receipt of the complaint).

If you consider your concerns have not been resolved satisfactorily by us, or you wish to obtain more information on privacy requirements you can contact:

Individuals located in the EU
If you are located in the European Union, you may have the following rights:

  • The right to access, rectify or update the personal information we hold about you.
  • The right to request erasure of personal information we hold about you, for example if the personal information is no longer necessary to provide services to you.
  • The right to require us to stop using all or some of your personal information (for example, if we no longer has a legal right to keep using it) or to restrict its use of your personal information (for example, if you consider that the personal information we hold about you is inaccurate or if it is unlawfully held).
  • The right to data portability. In some circumstances you have the right to be provided with a copy of the personal information we hold about you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent. You may withdraw your consent at any time where we relied on your consent to process your personal information.

We may ask you to provide suitable identification when you seek to exercise any of these rights.

Local exemptions and inconsistency with law
Where local laws allow for an exemption to compliance with certain legal obligations (for example, the employee records exemption in Australia), we may rely on such an exemption.

This Privacy Policy will not apply to the extent that it is inconsistent with any applicable law.

Changes to this Privacy Policy
We may change this Privacy Policy from time to time at our discretion.  Amendments to this Privacy Policy will be posted on our website and app.  Your continued dealings with us, for example use of our website, app or products will signify your agreement to this Privacy Policy as amended.

How to contact us
If you have a query, concern or complaint about the manner in which your personal information has been collected or handled by us or would like to request access to or correction of the personal information we hold about you, please contact us using the details provided below:

Email: [email protected]

or write to us at;

Privacy Officer
47 Barry Road
Campbellfield VIC 3061

Last updated: 19 January 2023