Customer Support

TECHNI Waterjet® directly support customers with the highest level of customer service.
TECHNI service technicians are waterjet experts, trained and certified to service the entire waterjet equipment.
We offer on-site technical servicing anywhere in the world, and training classes at our state-of-the-art facilities.

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Machine Installation and Training

With 35 years in the waterjet industry, we are recognized as a global leader. Our deep knowledge and expertise are embodied by our team of full-time experts, not contractors, who are dedicated to delivering exceptional service and support. This commitment allows us to surpass competitors and exceed client expectations. We ensure your new equipment is operational within days and train your staff to maximize its potential, driving your business to excellence.

HOW WE DELIVER QUICK, TROUBLE-FREE SETUP

We manufacture your waterjet system.
Installation and training are performed by TECHNI Waterjet® Factory Certified Technicians.
All technicians are full-time TECHNI Waterjet® employees.

INSTALLATION

Verification of plant utility hookup for air, power, and water to the equipment.
Plumbing of all high-pressure lines.
Commissioning system verification.
Initial startup of the system and controller unit.

TRAINING

Introduction to waterjet cutting operation.
Hands-on orientation of the complete waterjet cutting system and components.
Operation of the SOFTEC™ waterjet cutting software.
Operation and maintenance of the Intec™G2
Operation and maintenance of the Quantum^®
Cutting applications and machine setup.
Maintenance and diagnostics.

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Service & Support

At Techni, customer success is our priority. Our factory-trained technicians are equipped with the latest waterjet technology to ensure you get the most from your investment. Our products are designed for easy maintenance, allowing you to handle upkeep effortlessly.

Need extra help? We also offer OEM service with convenient scheduled programs.

WHY CUSTOMERS LOVE OUR SERVICE

Global company with support centers in 26 countries.
Wide range of genuine replacement parts.
Expert onsite and online support from Techni waterjet specialist.

ONSITE SUPPORT

Whether you purchase a TECHNI Waterjet® system from us or a local distributor, certified service technicians are available to assist.

Our technical support team provides prompt, efficient help for complex issues that cannot be resolved over the phone or remotely.

ONLINE SUPPORT

Internet diagnostics and our Service Engineers’ expertise, allow for effective technical support worldwide without the need for onsite visits.

This service is successful in nearly 80% of cases, saving customers significant costs in travel expenses and downtime.

See What Customers Are Saying

Techni Waterjet Service & Support is second to none, every time we need help, the support is addressing the issues on the same day.
When deciding to buy any machine I always tend to find out how good technical support I will get in case I need it down the track.

Techni Waterjet support guys are always responding on my calls.
Every time we order a spare part, we would normally get it on the next day!

Zoran Duckinoski

Emu Energy

We've been dealing with Techni Waterjet for many years. Have always been prompt with servicing, repairs & breakdowns. With a highly experienced team of Technicians. They also provide our consumables & have always gone the ‘extra mile’ to ensure we do not have cutting downtime. As an example, they have provided same day deliveries when really needed. I personally wouldn’t hesitate to recommend Techni as a long-term partner with any Water Jet cutting needs.

Gus Walker

Elsum Engineering

We have just had a service completed by Techni, always a pleasure to deal with their technicians.
Been dealing with Techni for 23 years, the team is so helpful and experienced. They are prompt and knowledgeable, down time is always kept at a very minimum due to their expertise. We always feel like we are at the top of their priority list.

Ordered some spare parts – overnight delivery – so next to no down time, win win for us – Thank you Techni Team!

Marina Pavani

Jetcut Australia Enterprises Pty Ltd

It went great and couldn't be more pleased. The Technician fixed every issue we were having. Thank you, guys, honestly.

Brian Knight

A-Loc Machine, Alabama USA

Techni Waterjet is providing quite a unique support as they can offer OEM service and OEM spare parts for our waterjet system.
We can count on specialized technicians who have complete knowledge of the entire equipment and are able to perform effective online troubleshooting or a timely on-site service; this way our uptime is maximized and we are ensured that the waterjet will perform at its best for the longest time possible,

Santi Roongrojkajonkit

Vice President, Korat Steel Center

Techni engineers are really knowledgeable, from the selling to the installation stage they have provided a flowless service that is very promising for the coming future of our relationship. Despite being new to the waterjet technology, we are confident that with the extensive training provided and the local support we won’t be left behind.

Mr. Pongpan

Production Manager, BSG Glass

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Spare Parts

Operating an industrial cutting machine requires keeping it in top condition, and high-quality spare parts are crucial for repairs and maintenance. With the right parts, you ensure your machine performs at its best, avoiding costly downtime. It’s also vital to use compatible parts designed for your specific cutting work.

As the original equipment manufacturer, we stock all parts for your waterjet. Our knowledgeable staff ensures the correct parts are provided for your equipment, with most available for same-day dispatch.

ADVANTAGES OF OEM SPARE PARTS

Made from high-quality materials, engineered for durability.
Designed to withstand industrial demands.
Developed with thousands of hours in R&D for superior performance.

To order spare parts, call your nearest office with the part number (found in the manuals) ready for reference.
Alternatively, visit our ONLINE-SHOP.

WHY CUSTOMERS PREFER BUYING FROM US

Factory-spec items for optimal system performance.
Largest selection of genuine parts.
Largest parts stock.
Same-day dispatch.

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Technology & Innovation

SOFTWARE

Waterjet software updates can enhance the user interface, add new features, improve integration with other programs, and allow for faster, more precise cuts. Our engineers continually develop new software to maximize your investment. Updates may also address security concerns, bugs, and compatibility issues. Keeping your waterjet software up-to-date ensures optimal performance.

HARDWARE

At Techni, we continuously advance our technologies to deliver the best products and expand the capabilities of our waterjet systems. These innovations give customers a competitive edge, boosting efficiency, productivity, and reducing operating costs.

When introducing new features, we strive to make them compatible with older systems through upgrade packages, ensuring all Techni systems operate at peak efficiency. This keeps our customers ahead of the competition and ensures profitable business operations.

OUR CONTACTS